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| Consumer rights when buying products | ||||||
| Holland
has a reputation of giving no-good?-carry-back! guarantees on almost
all of its products. But, how far will your shop go in actually carrying
out the guarantee you'd expect. The relevant issues are outlined
in the next paragraphs. Guarantees are part of a contract. It is not a legal term, but it has legal consequences. Not complying to a guarantee is a reason to break with the contract. An example; the washing machine bought in a store appears not functioning properly. |
Suppose
an expert-examination results to the conclusion that the machine is
broken, but not relating to your fault. If the shop doesn't agree and is not willing to take the machine back. The shop violates the contract and you have the right to undo the contract from that moment. This means you would keep the washing machine until the money has been returned and sue for costs made by going to the laundry every time. |
Shopkeepers
responding you that it isn't their fault but of the manufacturer or
producer of the product are mistaking: the guarantee is part of the
buying-contract between you and the shopkeeper, nobody else. The shopkeepers
have to live up to the contract. © Guapa
2004 |
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